Returns & Refunds
Our commitment to your satisfaction - easy, transparent returns.
30-Day Window
Returns accepted within 30 days of delivery confirmation.
Original Packaging
Items must be in original, undamaged packaging.
Proof of Purchase
Order number or receipt required for all returns.
5-7 Business Days
Refunds processed within 5-7 business days of receipt.
1Return Window
We accept returns within 30 days of delivery as confirmed by carrier tracking. The 30-day window begins on the date the carrier marks your package as delivered. Returns requested after this window will not be accepted.
2Eligible Items
To be eligible for a return, items must meet all of the following:
- Unused and in the same condition as received
- In original packaging (including all accessories, manuals, and components)
- Accompanied by proof of purchase (order number or receipt)
- Not in the non-returnable categories listed below
3Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Clearance items: All sales on clearance-tagged products are final.
- Open-box / as-is items: Sold in their described condition and cannot be returned.
- Hazardous materials: Items classified as hazardous for shipping purposes.
- Consumables: Food, health products, or perishables once opened.
- Gift cards: Digital and physical gift cards are non-refundable.
4How to Initiate a Return
Contact Support
Email support@nellisliquidation.com with your order number and reason for return. Include photos if the item is damaged.
Receive Authorization
Our team will review your request and send a Return Merchandise Authorization (RMA) number within 2 business days.
Pack the Item
Securely pack the item in its original packaging with all accessories. Write the RMA number clearly on the outside of the box.
Ship the Item
Ship your return using a trackable carrier to the address provided in your RMA email. We recommend FedEx or USPS with delivery confirmation.
Receive Your Refund
Once we receive and inspect the item, your refund will be processed within 5-7 business days.
5Refund Timeline
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method via Stripe.
- Credit card refunds may take an additional 2-5 business days to appear on your statement.
- Original shipping charges are non-refundable unless the return is due to our error.
- Partial refunds may be issued for items returned in less than original condition.
6Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery. Do not discard any packaging.
We will arrange an immediate replacement or full refund and provide a prepaid return shipping label at no cost to you. Photo documentation of the damage is required.
7Return Shipping Costs
Customer Responsible For
- Change of mind returns
- Wrong size or color selected
- Items no longer needed
We Cover Return Shipping For
- Items damaged during shipping
- Defective products
- Incorrect items shipped
- Items not as described
8Contact Us
For all return-related inquiries:
Email: support@nellisliquidation.com
Address: 3560 Volunteer Blvd, Building E, Henderson, NV 89044
Hours: Monday to Friday, 11:00 AM to 5:00 PM PT. Saturday, 11:00 AM to 3:00 PM PT. Closed Sunday.