Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You will need to create an account or sign in to complete your purchase. We accept all major credit and debit cards.

Please contact us immediately at support@nellisliquidation.com. We can modify or cancel orders that have not yet entered the shipping process. Once shipped, orders cannot be cancelled.

Yes, an account is required to place orders. This lets us keep your order history, saved addresses, and makes future checkout faster.

There is no minimum order amount. Shipping is calculated live at checkout using real FedEx & USPS rates based on your delivery address and the weight and dimensions of your items, so you only ever pay the exact carrier cost.

We accept Visa, Mastercard, American Express, Discover, and debit cards with a Visa or Mastercard logo. Payments are processed securely through Stripe.

Most orders ship within 1-2 business days. Delivery via FedEx or USPS typically takes 3-7 business days depending on your location relative to Las Vegas, NV.

Shipping is calculated in real time at checkout using live FedEx & USPS rates. Your cost is based on your delivery ZIP code and the actual weight and dimensions of the items in your cart, with no inflated flat fees or hidden surcharges. Add items to your cart and enter your ZIP code to see your exact shipping total before you pay.

We ship orders via FedEx and USPS. You will receive a tracking number by email once your order is picked up by the carrier.

No, we currently ship only within the 50 United States. We do not ship to US territories, PO boxes, or APO/FPO addresses at this time.

Contact us within 7 days of the expected delivery date. We will file a claim with the carrier (FedEx or USPS) and work to resolve the issue with a replacement or refund.

We accept returns within 30 days of delivery for most items. Items must be unused, in original packaging, and accompanied by proof of purchase.

Clearance items, open-box (as-is) items, hazardous materials, and gift cards are final sale and cannot be returned.

Email support@nellisliquidation.com with your order number and reason for return. Our team will respond within 2 business days with an RMA number and return instructions.

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

Contact us within 7 days of delivery with photos of the damage. We will arrange a prepaid return label and provide a replacement or full refund at no cost.

Liquidation merchandise consists of overstock, returned, open-box, or discontinued products from major US retailers sold at significant discounts.

Yes. All products are sourced directly from major US retailers and brand distributors. We do not carry counterfeit or replica merchandise.

Open box items have been opened, possibly returned, and are sold as-is. The item may show minor cosmetic wear. All known details are listed in the product description.

Inventory fluctuates rapidly. An item in your cart may sell out before you complete checkout - we recommend checking out promptly once you find something you want.

Click the account icon in the top navigation and select "Create an account." Fill in your name, email, and a secure password. You will receive a verification email.

Click "Sign In" then "Forgot Password." Enter your email and we will send a reset link. The link expires after 24 hours.

Log into your account and navigate to Profile Settings. From there you can update your name, email, phone number, and password.

Click the heart icon on any product to save it to your wishlist. Your wishlist is tied to your account and accessible from any device.

Absolutely. All payments are processed by Stripe, which is PCI-DSS Level 1 compliant. We never store your credit card number on our servers.

Payments can be declined for insufficient funds, incorrect billing info, or your bank flagging the transaction. Double-check your details or try a different card.

Sales tax is applied where required by law based on your shipping address. The tax amount is calculated and displayed during checkout.

Your card is authorized and charged at the time your order is placed. You will receive an order confirmation email immediately after successful payment.