Question 1

How do I place an order?

Accepted Answer

Browse our products, add items to your cart, and proceed to checkout. You will need to create an account or sign in to complete your purchase. We accept all major credit and debit cards.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

Please contact us immediately at support@nellisliquidation.com. We can modify or cancel orders that have not yet entered the shipping process. Once shipped, orders cannot be cancelled.

Question 3

Do I need an account to order?

Accepted Answer

Yes, an account is required to place orders. This lets us keep your order history, saved addresses, and makes future checkout faster.

Question 4

Is there a minimum order amount?

Accepted Answer

There is no minimum order amount. Shipping is calculated live at checkout using real FedEx & USPS rates based on your delivery address and the weight and dimensions of your items, so you only ever pay the exact carrier cost.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Discover, and debit cards with a Visa or Mastercard logo. Payments are processed securely through Stripe.

Question 6

How long does shipping take?

Accepted Answer

Most orders ship within 1-2 business days. Delivery via FedEx or USPS typically takes 3-7 business days depending on your location relative to Las Vegas, NV.

Question 7

What are your shipping rates?

Accepted Answer

Shipping is calculated in real time at checkout using live FedEx & USPS rates. Your cost is based on your delivery ZIP code and the actual weight and dimensions of the items in your cart, with no inflated flat fees or hidden surcharges. Add items to your cart and enter your ZIP code to see your exact shipping total before you pay.

Question 8

Which carrier do you use?

Accepted Answer

We ship orders via FedEx and USPS. You will receive a tracking number by email once your order is picked up by the carrier.

Question 9

Do you ship internationally?

Accepted Answer

No, we currently ship only within the 50 United States. We do not ship to US territories, PO boxes, or APO/FPO addresses at this time.

Question 10

What if my package is lost or stolen?

Accepted Answer

Contact us within 7 days of the expected delivery date. We will file a claim with the carrier (FedEx or USPS) and work to resolve the issue with a replacement or refund.

Question 11

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items. Items must be unused, in original packaging, and accompanied by proof of purchase.

Question 12

Which items cannot be returned?

Accepted Answer

Clearance items, open-box (as-is) items, hazardous materials, and gift cards are final sale and cannot be returned.

Question 13

How do I start a return?

Accepted Answer

Email support@nellisliquidation.com with your order number and reason for return. Our team will respond within 2 business days with an RMA number and return instructions.

Question 14

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

Question 15

What if my item arrived damaged?

Accepted Answer

Contact us within 7 days of delivery with photos of the damage. We will arrange a prepaid return label and provide a replacement or full refund at no cost.

Question 16

What is liquidation merchandise?

Accepted Answer

Liquidation merchandise consists of overstock, returned, open-box, or discontinued products from major US retailers sold at significant discounts.

Question 17

Are your products authentic?

Accepted Answer

Yes. All products are sourced directly from major US retailers and brand distributors. We do not carry counterfeit or replica merchandise.

Question 18

What does "open box" mean?

Accepted Answer

Open box items have been opened, possibly returned, and are sold as-is. The item may show minor cosmetic wear. All known details are listed in the product description.

Question 19

Are all items in stock?

Accepted Answer

Inventory fluctuates rapidly. An item in your cart may sell out before you complete checkout - we recommend checking out promptly once you find something you want.

Question 20

How do I create an account?

Accepted Answer

Click the account icon in the top navigation and select "Create an account." Fill in your name, email, and a secure password. You will receive a verification email.

Question 21

I forgot my password. What do I do?

Accepted Answer

Click "Sign In" then "Forgot Password." Enter your email and we will send a reset link. The link expires after 24 hours.

Question 22

How do I update my email or password?

Accepted Answer

Log into your account and navigate to Profile Settings. From there you can update your name, email, phone number, and password.

Question 23

How does the wishlist work?

Accepted Answer

Click the heart icon on any product to save it to your wishlist. Your wishlist is tied to your account and accessible from any device.

Question 24

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed by Stripe, which is PCI-DSS Level 1 compliant. We never store your credit card number on our servers.

Question 25

Why was my payment declined?

Accepted Answer

Payments can be declined for insufficient funds, incorrect billing info, or your bank flagging the transaction. Double-check your details or try a different card.

Question 26

Will I be charged sales tax?

Accepted Answer

Sales tax is applied where required by law based on your shipping address. The tax amount is calculated and displayed during checkout.

Question 27

When will my card be charged?

Accepted Answer

Your card is authorized and charged at the time your order is placed. You will receive an order confirmation email immediately after successful payment.

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Frequently Asked Questions

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