How Returns Work at Nellis Liquidation

The 30-day return window

Returns are accepted within 30 days of delivery for most items in their original condition and packaging. The 30-day window starts on the carrier-confirmed delivery date, not the day you ordered or the day you opened the box.

Because the clock starts at delivery, it is a good idea to inspect your order soon after it arrives. That gives you the most time to decide and to start a return if the item is not right for you.

Which items are final sale

Not every item is eligible for return. Clearance items and open-box (as-is) / As-Is items are final sale and cannot be returned. This is tied directly to how those items are priced and sold.

Before you buy, check the condition label on the listing. If an item is labeled Clearance or As-Is, treat it as a final purchase and review the listing details and product photos carefully, since those details describe the exact condition you are agreeing to.

How to request a return and get an RMA

To return an eligible item, start a return request. An RMA (return merchandise authorization) number is issued within 2 business days of your request. You will want this number before shipping anything back.

Make sure the item is in its original condition and packaging when you send it back. Keeping the original box and materials until you are sure you are keeping the item makes the process smoother.

How refunds are processed

• Refunds are processed within 5-7 business days once your return is handled.
• Refunds go back to your original payment method via Stripe.
• Original shipping charges are non-refundable unless the return is due to a Nellis Liquidation error.
• Eligible items must be returned in original condition and packaging to qualify for a refund.

If your item arrives damaged or not as described

Every item is hand-inspected and quality-checked at the Henderson, Nevada warehouse before it ships, and condition is clearly labeled on each product page. Even so, if an item arrives damaged or not as described, Nellis Liquidation makes it right with a replacement or a full refund.

In that situation, the original shipping charges are not held against you, because the issue is on the Nellis Liquidation side rather than a change of mind. Reach out promptly so the replacement or refund can be arranged.

A quick pre-purchase checklist

• Confirm the condition label: New, Open Box, and Refurbished items are generally returnable within the window; Clearance and As-Is items are final sale.
• Read the listing details and view the actual product photos so you know the exact condition.
• Plan to inspect your order right after the carrier-confirmed delivery date.
• Keep the original packaging until you are certain you are keeping the item.
• Remember that original shipping charges are non-refundable unless the return is due to our error.

Frequently Asked Questions